1. Acceptance of Terms
By subscribing to our hosted services, you acknowledge that you have read, understood, and agree to this Service Level Agreement.
These terms constitute a legally binding agreement between you and Roznamcha Digital regarding your use of the platform, including all associated features, content, and services.
2. Service Availability
We target a monthly uptime of 99.5% for hosted services, excluding scheduled maintenance announced at least forty-eight hours in advance and events beyond our reasonable control.
3. Support Response Times
- Critical outages: response within four (4) hours
- Major functionality impaired: response within one (1) business day
- Minor issues and questions: response within three (3) business days